Privacy Policy

Placing an order for Diafreen through this site means sharing two details with us — your name and phone number — so our team can confirm the order and arrange delivery. This page sets out what we do with that information.

What we collect

Only the name and phone number entered in the order form, plus the delivery address you give our team when they call to confirm. We do not collect payment card details, since orders are settled on delivery.

Why we collect it

Solely to confirm your order, arrange delivery with our courier, and answer any question you raise afterwards. Your details are not sold, rented, or passed to anyone outside the order-and-delivery process.

How long we keep it

Order details are kept only for as long as it takes to complete delivery and handle any related question, then removed from active use.

How we protect it

Access to order information is limited to the staff who process orders and deliveries, and we take reasonable, ongoing steps to keep it secure.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it, by writing to the email address below.

Contact us

Questions about this policy can be sent to [email protected].